Frequently Asked Questions

Shipping Locations:

Certain products only ship within Canada and will say that in the description. 

Delivery Times:

While most products are shipped within a couple days, there may be postal delays, backorders or other unforeseen issues. Please allow up to 3 weeks for processing and delivery.

Shipping Costs:

Shipping costs vary depending on where you live and the weight and size of the items you are purchasing.

Suppliers and custom fees:

Our products are not all stocked in house, they may be delivered to you from locations in the United States, Canada, China, and other locations around the world. Therefore we cannot guarantee you will not face customs fees and are not responsible for the choices customs makes pertaining to your delivery.

Refund Policy:

All purchases are final. We do not refund perishable or opened items. Exchange only. If item arrives damaged, or there was a mistake in your order, product can be refunded within 7 days of receipt.